Delivery Information and Payment Method
We know how important it is to receive your products when you expect them, especially if you have ordered something for a specific occasion. As such, we are committed to deliver your order to you in the quickest time depending on the size and weight of your parcel. Items will either be packaged nicely in paper box, paper bag or plastic bag.

Local Delivery
Phoenix Hill Tea Merchant processes and ships orders on weekdays (Monday through Friday, excluding public holidays). Properly completed orders submitted will be delivered within three working days.

FREE standard shipping on all orders over $100. This offer is valid online only and is applicable to Singapore delivery. Any orders less than $100 will be charged $10 for delivery fee. Registered delivery involved additional charge of $3. Please note that delays can occur in delivery, and these delays are beyond our control. Alternatively, you may opt to collect your items at our location.

International Delivery
Phoenix Hill Tea Merchant currently only serves the Singapore market with very competitive prices. However if you are overseas and are keen to purchase from us, kindly email us at regarding international shipping. The cost to ship internationally varies and depends on the size and destination of the shipment.

Payment Method
Phoenix Hill Tea Merchant accepts the following payment options:
Credit Card/PayPal (only accepted upon approval). PayPal can be transferred to our account at In cases where extra charges are involved, all costs will be borne by customers.

  1. Internet Banking/ATM Transfers to UOB 375-304-106-9
    1. Kindly email us once the transaction has been completed with the following:
      1. Transaction number/Image of transaction slip
      2. Order number